Privacy Policy

1. Introduction

HK Gardens ("we", "our", or "us") operates the destination resort, event venue, and cottages in Nanyuki, Kenya, and the website located at hkgardens.co.ke. We respect your privacy and are committed to safeguarding your personal data in accordance with the Kenya Data Protection Act, 2019, and international data protection standards.

2. Information We Collect

We collect information that you provide directly to us when making an enquiry, booking a cottage, organizing an event, or communicating with our team:

• Contact Information: Full name, telephone number, and email address.
• Booking & Stay Details: Preferred arrival/departure dates, number of guests, cottage preference, and dietary or accessibility requests.
• Event Specifications: Type of gathering (wedding, conference, private dinner), estimated attendee count, catering preferences, and equipment needs.
• Correspondence: Records of communications via our website forms, email, phone, and official WhatsApp channels.

3. How We Use Your Information

We process your personal data for the following lawful purposes:

• To confirm and manage your villa reservations and event bookings.
• To provide customer support, answer enquiries, and send quotes.
• To ensure safety and perimeter security across the estate during your stay.
• To comply with statutory legal, tax, and hospitality regulatory obligations in Kenya.

4. WhatsApp & Direct Communications

When you choose to communicate with HK Gardens via WhatsApp, your phone number and conversation history are processed according to WhatsApp's privacy policy and end-to-end encryption protocols. We use this information solely to answer your inquiries and coordinate your visit. We do not sell or rent your contact information to any third parties for external marketing.

5. Data Storage & Security

We implement reasonable administrative, technical, and physical safeguards to protect your personal data against unauthorized access, loss, alteration, or disclosure. Access to customer information is strictly restricted to authorized staff members on a need-to-know basis.

6. Third-Party Services

Our website may utilize third-party tools to enhance your browsing experience, such as Google Maps for directions and Google Translate for multilingual access. These third-party services operate under their respective privacy policies.

7. Your Legal Rights

Under the Kenya Data Protection Act, you have the right to:

• Request confirmation of whether we hold personal data about you.
• Request access to or a copy of your personal data.
• Request correction or deletion of inaccurate or outdated data.
• Object to or withdraw consent for the processing of your data at any time.

8. Contact Us

For any questions regarding this Privacy Policy or to exercise your rights, please contact our data compliance officer at: